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manager at RLX, a software development firm, and a manager at Impress, one of its clients, had escalated into a conflict charged with growing mistrust. Both

upon possible atmosphere and environment management of negotiation. Agenda of the negotiation including the interval needed time-outs scenarios that can be used to

solutions. To do all that, however, people must understand persuasion for what it is—not convincing and selling but learning and negotiating. Furthermore, it must be [...]

The right of Allan Pease to be identified as the author of this work has been asserted by him in accordance with the Copyr